1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused and in its original packaging.

• A refund request must be made within 7 days of the purchase/delivery date.

• Proof of purchase (order number, receipt, or invoice) must be provided.

• Certain items, such as digital products, perishable goods, or personalized items, may not be eligible for refunds.

2. Refund Process

• To request a refund, contact our customer support team with your order details.

• Once your request is reviewed, we will provide instructions on returning the item (if applicable).

• Refunds will be processed within 7 business days after we receive and inspect the returned item.

• Refunds will be issued to the original payment method used during the purchase.

3. Non-Refundable Items

The following items are generally non-refundable:

• Gift cards

• Downloadable or digital products

• Items marked as “Final Sale”

• Perishable goods (food, flowers, etc.)

4. Late or Missing Refunds

• If you haven’t received your refund after the specified processing time, first check your bank account.

• Then contact your credit card company or bank, as it may take some time before the refund is posted.

• If you still have not received your refund, contact us.

5. Exchanges

• If you received a defective or damaged item, we offer replacements instead of refunds.

• To request an exchange, contact us  with photos of the damaged or defective product.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item shipped, defective product, etc.).

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.